Refunds, Exchange and Returns

Games Warehouse wants satisfied customers. Our distributors guarantee the copies of the games we retail are genuine.  PC and Macintosh games are listed with system requirements and all of our console games are PAL format for Australian and New Zealand consoles.  We are not responsible for return freight cost so please select carefully before you place an order.

Refunds
You may return any unopened item within 7 days of receiving it, for a full refund.  We will refund after we have received and processed the item (please allow up to 28 days).  Please note that we can only refund the delivery costs if the return is a result of our error.

When returning please wrap the package securely. Usually the cardboard or bubble envelope that we used to ship the game to you can be used for the return.  If the game is not returned in a saleable condition a restocking fee of 20% will apply.

Exchanges
Unfortunately we cannot exchange disks unless they are received faulty or the wrong title has been received incorrectly

Returns
To return a faulty disk(s) or hardware please read the section on testing below then send and email to us at orders@gameswarehouse.com.au
or telephone us on 02 9648-5656 for return authorisation.

We will replace faulty disks and hardware with the same product or refund you if the product is no longer available. 

Once you have received your Return Authorisation. 
Wrap the package securely. (Usually the cardboard or bubble envelope that we used to ship the game to you can be used for the return) and post your return to the following address:
RA # <NUMBER>
Games Warehouse Returns
PO BOX 6242
Silverwater NSW 2128
Australia

Testing
We test every single return, if a returned disk(s) or hardware is found not to be faulty we will return the item(s) to you.

With console games we advise you to check the disc on another console of the same type before before contacting us for a return authoristaion. We cannot be responsible for incompatibilities caused by machines that have been modified to disable regional encoding.

With PC games and hardware we recommend you try the disks or hardware on another machine.  Also please check the publishers/developers web site(s) for an support there can be a  patch and message board with solutions for common problems.  We can provide you with some basic pc technical support to help you to get the game working on your machine, but with the enormous number and variations in pc configuration we cannot solve all issues that may arise (NB: this does not make the game disk faulty)

Problems and Questions
If you have any problems with your order, please don't hesitate to contact us:

E-mail: orders@gameswarehouse.com.au
Telephone: 02 9648-5656